Return Policy

At Modempic, we want product records, pricing, shipping, and return terms to be clear before you place an order. Products marked for research use are not for human consumption, clinical use, diagnosis, treatment, or personal use.

Eligibility for Returns and Refunds

Due to the sensitive nature of our products, we have a limited return window and specific requirements for refunds:

• Timeframe: You may request a return for a refund within 14 days of receiving your order.
• Condition: To be eligible for a refund, the product must be:
  • Unopened: The safety seal must be intact, and the bottle must be unopened.
  • In Original Packaging: The product must be in its original packaging, including all inserts and labels.
• Reason for Return: Please provide a detailed explanation for your return. This helps us understand any potential issues and improve our products and services.

Non-Returnable Items

• Opened Products: For hygiene and safety reasons, we cannot accept returns on opened products.
• Products Purchased During Sales or Promotions: Products purchased during sales or promotions may be subject to a modified refund policy. Please refer to the specific terms of the sale or promotion.

Refund Process

1. Contact Customer Support: Initiate a return by contacting us at info@modempic.com or via our contact page. Provide your order number and reason for return.
2. Return Shipping: We will provide you with a return shipping label and instructions when applicable. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).
3. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our return policy criteria.
4. Refund: If your return is approved, we will initiate a refund to your original payment method. Please allow several business days for the refund to process.

Frequently Asked Questions

1. What are the shipping options available for my order, and how much do they cost?
   We primarily use EMS—Express Mail Service. FREE shipping applies to orders above $180 USD; otherwise, a standard $20 USD shipping fee applies. See our Shipping page for details.

2. How long does it typically take for my order to be processed and shipped?
   Orders are processed within 12 hours. Delivery timelines vary by region; see Shipping.

3. Can I track my order's shipping status?
   Yes. Use Post Track or 17 Track with the tracking number emailed to you after shipment.

4. Do you offer international shipping?
   Yes. International shipping is $20 USD for qualifying orders below the free-shipping threshold unless otherwise stated at checkout.

5. What happens if my order is delayed, lost, or damaged during shipping?
   Contact us right away. If we determine the parcel is stuck at customs, we will reship once at no charge as described on our Shipping page.

6. How do I contact customer support about shipping or returns?
   Email info@modempic.com. We provide 24-hour customer support and will respond as quickly as possible.